Refund policy

At Alyshiv, we strive to ensure that every order meets our quality standards. If you're not completely satisfied with your purchase, please review our Return, Exchange, and Refund Policy below.

Return & Exchange Window

You may request a return or exchange within 7 days from the date your order is delivered.

Eligibility

To be eligible for a return or exchange, the product must:

Be unused, unworn, and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be free from stains, perfumes, deodorants, damage, or any signs of use.

Products that do not meet these conditions may not be accepted.

Exchange Policy

We offer exchanges for eligible products, subject to stock availability.

A ₹100 exchange logistics fee will be charged for each approved exchange request.
Once your exchange request is approved, Alyshiv will arrange a pickup for the original product.
If the requested size or product is unavailable, we will contact you with the available options.

Return & Refund Policy

Refunds are offered only under the following circumstances:

You receive a defective product.
You receive an incorrect product.

Once the returned product is received at our warehouse, it will undergo a quality inspection within 24–48 working hours.

If the return is approved:

The refund will be processed to the original payment method within 5–7 working days.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Return Shipping

For defective or incorrect products, Alyshiv will bear the return shipping cost.
For all other approved returns or exchanges, applicable shipping or logistics charges will be borne by the customer, including the ₹100 exchange fee where applicable.

Non-Returnable & Non-Exchangeable Items

The following products are not eligible for return or exchange:

Products purchased during sale, clearance, or promotional campaigns.
Products that have been used, worn, washed, altered, or damaged after delivery.
Products returned without original tags or packaging.
Products returned after the 7-day return window.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us within 7 days of receiving your order.

Email: returns@alyshiv.in

Please include:

Your Order ID
Your full name
The reason for your return or exchange
Clear photos of the product (required for defective or incorrect items)

Once your request is reviewed and approved, we'll share the next steps.

Cancellation Policy

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be treated according to this Return & Refund Policy.

Final Decision

All return, exchange, and refund requests are subject to product inspection and approval by Alyshiv. We reserve the right to decline any request that does not comply with the conditions outlined in this policy.